Police Contact Enquiry Officer (High Wycombe)

Department

Contact Management

Location

High Wycombe

Rank/Grade

TVP Broad Band 2E

Salary

Band 2E, £27,449 per annum, pro rata, plus benefits

Part/Full Time

Part Time- All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Type of Contract

Permanent

Job Advert

Part time vacancy – 18.5 hours per week

• Are you looking for a job role where no two days will be the same?
• Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
• Are you passionate about identifying and helping to protect the vulnerable?

If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision-making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.

IMPORTANT - PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages. The date for awareness sessions will be Thursday 9th April 2026 at 10:00, 14:00 and 18:00. Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn. You are only required to attend one of the three awareness sessions:

Thursday 9th April 2026 at 10:00:

https://teams.microsoft.com/meet/31813974154834?p=qzOsuYfCg81CPt7ffY

Meeting ID: 318 139 741 548 34

Passcode: a88F2ES9

Thursday 9th April 2026 at 14:00

Join: https://teams.microsoft.com/meet/37823891575863?p=vjgDYuAmjK5XT54Kn7

Meeting ID: 378 238 915 758 63

Passcode: Wc9HF2Et

Thursday 9th April 2026 at 18:00

https://teams.microsoft.com/meet/36472684336639?p=qpciFPnglzFF1aRHbg

Meeting ID: 364 726 843 366 39

Passcode: rD6N7gf3

Please note for this role there is a requirement to attend a 2-week full time training course based at Kidlington or in Hampshire. In the event of it being in Hampshire, hotel accommodation will be provided.

If you have any queries, please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 23159. We will endeavour to respond to your query as quickly as possible.

The closing date for enquiries and receipt of completed applications is Monday 6th April 2026.

Apply HERE