Meet and Greet Airport Staff (Heathrow and/or Gatwick Airports)

For over 70 years, St Giles has been dedicated to delivering exceptional English language learning experiences. Everything we do begins and ends with our students: from the moment our young learners arrive, our teams work to ensure they are engaged, supported, and having the educational experience of a lifetime. St Giles Juniors welcomes students from over 50 countries and is recognised as a leading provider of high-quality, culturally enriching summer programmes. Our residential Junior courses cater for learners aged 8–17, and our Family courses welcome children from 5–15, depending on location. Every member of staff is an ambassador for our ethos: placing student experience at the centre, upholding our high standards, and contributing positively to the shared mission of delivering an unforgettable summer.

Our aim is to create a safe, supervised environment where young people can learn, grow, and connect across cultures. We only recruit staff who are committed to putting student welfare first and who bring the energy, adaptability and professionalism needed to help us deliver the very best junior courses. The work is fast-paced and demanding, but it’s also deeply rewarding—fuelled by teamwork, shared purpose, and the satisfaction of making a real impact on students’ lives.

It will be necessary to always put the welfare of students first. The working day is challenging and can be tiring but also filled with teamwork and a real sense of achievement in delivering an exceptional programme, ensuring that our students have a positive experience from the moment they arrive.

Job Description

Reports to: Operations Coordinator/Airport Transfer Supervisor

Pre-Course:

Attend staff training and induction before first arrivals day.

General:

• Perform ‘Meet & Greet’ duties at Heathrow or/and Gatwick airport, greeting students at terminal gates and escorting them to the coaches/taxis booked for them.
• Ensure all students have a positive and enthusiastic ‘St Giles welcome’ on arrival and a warm goodbye on departure.
• Escort departing students to departure gates and ensure they safely go through security.
• Liaise with the Airport transfer Supervisor/Operations Coordinator and airport team to ensure all students are safe and accounted for at all times.
• Liaise with coach drivers and taxi drivers, where required, to coordinate pick up points.
• Keep accurate records of arrivals and departures
• Travel with students from airport to centre, if required.

Safeguarding:

• Take responsibility for the welfare of all St Giles Juniors students. Report any safeguarding concerns to the Operations Coordinator.
• Check IDS of students/suppliers to safeguard students at all times
• Take responsibility for students when escorting them through busy areas and crossing roads in and around the airport.
• Complete required online safeguarding training prior to commencement of contract.

Other:

Represent St Giles in a smart and professional manner and wear your St Giles T-shirt and/or hoodie (provided) whenever on shift.

All other reasonable requests.

Person Specification

Essential

• Eligibility to work in UK Experience of working with speakers of languages other than English
• 18+ years old
• Enthusiasm, energy and maturity
• Confidence in managing groups of children/ teenagers to ensure student safety and discipline
• Ability to react positively to last-minute changes in a calm, collaborative and professional manner
• Can-do, approachable, positive and friendly attitude

Desirable:

• Knowledge of the airport/local area
• Experience working with children and/ or teenagers
• Ability to speak a second language

Weekly Schedule

Working days are on Sundays between 7:30am and 9:30pm at either London Gatwick or London Heathrow airport (please specify your preference) and Wednesdays between 7:30am and 9:30pm at Heathrow airport. Your shift will be up to 8 hours in total either starting at 7:30am and finishing at 3:30pm or starting at 1:30pm and finishing at 9:30pm. You will get a 30-minute unpaid meal break and receive a reimbursement for any food and drink purchased at the airport up to the value of £12 per day.

The cost of train tickets between a Brighton station or a London terminal station and the airport will be reimbursed weekly.

Salary

£12.71 per hour plus accrued holiday pay.

Returnees

At the end of the successful completion of their contract, returnees will receive a bonus based on the number of consecutive summer seasons they have been employed by St Giles Juniors since 2023.

• 3 or more summers (2023, 2024, 2025) - £180
• 2 Summers (2024 and 2025) - £120
• 1 Summer (2025) - £60

Place of work and dates

• London Heathrow Airport
• London Gatwick Airport

Shifts will run from Sunday 28th June to Sunday 9th August 2026.

St Giles Juniors is committed to a safer recruitment policy that requires all applications to provide a full and up-to-date work and education history. You will be asked to explain any gaps in your CV. You should provide the contact details of at least 2 referees. Referees will be asked specifically whether there is any reason that you should not be employed in situations where you have responsibility for under 18s.

Conditional offers are also subject to an enhanced check through the Disclosure and Barring Service and/or a police 'certificate of good conduct' from country of residence.

Apply HERE