ocation

26,500 roles across England and Wales

Salary

From £11.22 per hour dependent on location

Hours

1st Intake; 37 hours per week, 2nd & 3rd Intake; 15, 25 or 37 hours per week

Contract duration

1st Intake; 1 March to 29 April 2021, 2nd Intake; 16 March to 29 April 2021, 3rd Intake; 23 March to 29 April 2021

Working pattern

There are no fixed daily normal working hours. However, you are required and agree to work your duties within the hours detailed below: Monday to Saturday, between 9am and 8pm. Sundays and Bank Holidays, between 10am and 4pm. In addition, a minimum of 60% of these hours are to be worked during the following times: Monday to Friday, between 4pm to 8pm. Saturdays, between 9am and 8pm. Sundays, between 10am and 4pm.

Welcome events

1st Intake; 28 December 2020 to 20 January 2021, 2nd Intake; 18 January to 2 February 2021, 3rd Intake; 2 February to 16 February 2021

Application window

1st Intake; 23 November 2020 to 19 January 2021, 2nd Intake; 21 December 2020 to 27 January 2021, 3rd Intake; 4 January to 8 February 2021

Main responsibilities

First and foremost, your role is to promote the benefits of the census and to encourage a positive response from households. To do this you’ll need to:

• visit the list of addresses given to you via an app on the smartphone provided and accurately record visit outcome
• attempt to make contact with residents at each address you visit
• encourage the householder to complete the questionnaire online, highlighting the important part they have to play in shaping the future
• signpost respondents to census support functions
• follow ONS procedures, especially those regarding security and your safety
• provide households with additional information to help them complete their response, which will include questionnaires, cards and leaflets which you will carry in your bag on a daily basis
• attend community completion events when required
• assist respondents with doorstep completion where appropriate
• build the secure access register to enable access to gated communities
• provide regular reports on progress to your team leader and attend team meetings
• ensure confidentiality and security of census information at all times
• you’ll meet your line manager during your first week and receive your census officer kit (weighing approximately 10 kgs)
• complete e-learning as required to achieve the necessary competencies and skills for the role
• participate in evaluation and debrief activities
• be prepared to travel around your designated area to visit addresses (the distances will vary dependent on whether your area is urban or rural)

Essential skills and experience

You’ll need to:

• have good written and verbal skills in English (Welsh would also be an advantage if working in Wales)
• have excellent customer service skills, including speaking to members of the public
• have the confidence to deal with the public and local community
• be well organised and able to plan and work within specified timescales
• be confident working both independently and as part of a team, using your initiative
• be able to understand and follow detailed written and verbal instructions
• be confident using a smartphone and various applications
• be professional at all times, and remain calm in challenging situations

For further details and to apply for this role visit the website.