• Location: High Wycombe, office based
• Basic salary: £23,303 (pro-rata)
• Working Hours: Monday - Friday, 10am - 3.30pm
• Benefits: 21 days holiday + bank holidays, life assurance, private health care, flexible working, Christmas shutdown, birthday day off, employee assistance programme!

The role:

• Download, pack and dispatch all orders into the company
• Dispatch online paperwork, including paper creation and scheduling
• Printing and dispatching paperwork
• Conducting quality checks on all outgoing paperwork
• Label creation for courier packs
• Processing incoming bookings, both digital and paper-based
• Data entry and issuing results
• Handling customer queries including certificate confirmations, borderline checks and obtaining verification
• Carrying out all tasks required which fall outside of standard processes.
• Monitoring in boxes & tickets and query resolution in line with current SLAs
• Responding to Operations tickets within agreed SLAs
• Answering telephone calls and emails
• Investigating and escalating complaints appropriately
• Gathering feedback on issues to initiate change and improve service

The person:

• Ability to prepare and dispatch goods to couriers in a timely manner
• Problem-solving & positive can-do attitude
• Able to provide excellent customer service and digital support experience, whether by phone, email or online systems
• Excellent command of written and spoken English
• Intermediate Word and Outlook skills
• Ability to prioritise workload and handle competing demands
• Ability to work under pressure in order to deliver excellent customer service
• Excellent attention to detail
• A-levels or BTEC (or equivalent)
• GCSE (or equivalent) Grade A-C/9-5 in English

This role would suit a candidate who is looking for progression and development. You will be interacting with all aspects of the business so a confident approach to work is essential.

**Please note this position will be office based and parking is provided**

To apply, please click on the link below:

https://www.totaljobs.com/job/operations-support/focus-resourcing-group-job101468905