Frequently asked questions

With Freshers' Fortnight just around the corner, we've pulled together a list of frequently asked questions to give you an idea on what to expect when you arrive at Bucks. Don't forget that we're here to help you and if you have any questions, drop us an email at or find us on social media. 

When does Freshers’ Fortnight officially start?
Freshers’ Fortnight officially starts on Sunday 23 September with the Freshers’ Welcome Party. This event is a great way to meet new people, have a great time and officially kick start your freshers’ experience. The Venue will also be open from noon on Saturday 22 September so you can collect your freshers' wristband, purchase your Snapchat Party t-shirt and generally relax after lugging all those suitcases and boxes to the top floor of halls.

Enrolment starts on Monday 24 September, but we’ve got loads of other great freshers’ events happening. Check out the full Freshers’ Fortnight line-up (and events that will be coming up for the rest of the term) on our What’s on page.

How do I get into The Venue?
To help you get into The Venue over the first few weeks of term, we will have wristbands available for all new students. Your wristband needs to stay on until you get your student ID card. To get a wristband, simply visit The Venue from noon on Saturday 22 September onwards and bring your acceptance letter, from the University, and a form of ID (passport or drivers licence). Our Venue is accessible to all and has a cloakroom you can use for the cost of £1 an item.

I study at a partner college or am a part-time student. Can I still come along?
Yes, you can. Everything we do is inclusive for all students who are enrolled on a Bucks course. This includes part-time, mature, international and partner college students. Over 18s only unless specified otherwise.

How will I make friends?
When you first arrive at Bucks, there is a chance that you won't know anyone. Don't worry as you're going to meet lots of new people. Visit the Freshers' Fairs (Wednesday 26 September, at the Uxbridge Campus, and Thursday 27 September, at the High Wycombe Campus) and sign-up to the clubs and societies that interest you - it's the best way to meet like-minded people.

If you're staying in halls, get to know your flatmates. Prop your door open and put some music on as you unpack - anyone passing is bound to say hello.

And don't forget, when you start your course, you're going to meet even more people with the same interests as you.

Who can I ask if I have questions?
During freshers’, there will be plenty of people around to help. Look out for our friendly freshers’ helpers who will be wearing orange t-shirts (you really can't miss them). They will be available to help you move into your new home, show you around and answer any questions, no matter how small.

How do I register with the University?
Registration for the University will be done during your enrolment day. Each course will be allocated a specific day to enrol, get your ID card and meet your new classmates.

What about my student card?
You will get your student ID card as part of enrolment. 

How do I become a member of the Students’ Union?
All registered students at Bucks New University are automatically members of Bucks Students’ Union, meaning you don't have to register with us. Your University student card acts as your membership card for us.

What exactly is a union anyway?
At university, a union is basically a member-led organisation who look after your academic interests, represent and generally look after you. We have offices at the High Wycombe and Uxbridge Campus. We also run four cafes (The Lounge, Beats, Rusty’s and Pulse), two Advice Centres and a large Venue on the High Wycombe Campus. We’re a place to meet people, relax with a coffee, get advice, join clubs and societies, get involved with volunteering, get your Bucks branded clothing, party the night away, plus a whole lot more. Along with your sabbatical officers, we have a large staff team who are here to help you and make you feel right at home. 

What role does NUS play?
The National Union of Students (NUS) is the wider student movement. As a member of Bucks Students’ Union, you’re also a part of NUS too.

What’s a TOTUM card? And how do I get one?
TOTUM, powered by NUS extra, is the new student discount card. You can use them on the high street and online to get fantastic savings on fashion, cinema, rail tickets and loads more. For just £12 you’ll get all these discounts for a full year (after just a few savings, the card practically pays for itself). You can order yours by either calling into the Students’ Union offices, and getting one printed while you wait (we just need to take your photo and we can print it there and then), or if you want to start saving straight away, you can get one from the NUS website.

How do I contact the Union?
All our contact details are listed on our website. The main Union email address is You can call us on 01494 601 600 or you can drop us a message on Facebook or Twitter.

Are there cash machines on campus?
At the High Wycombe Campus, there is a cash machine in The Venue. All cafes and our bars accept credit/debit card payments.

Where do I get tickets for events?
All events at Bucks are free, meaning you don’t have to buy a ticket. Simply turn up, show your freshers’ wristband or your student ID card to get in. The majority of events over Freshers’ Fortnight will be busy so it is advisable to get down early.

What about guest tickets?
We sell guest tickets for a number of events over Freshers’ Fortnight and beyond. You will either need to buy a ticket beforehand, for our more popular events, or pay on entry into the Venue.

I've heard about The Big Deal, but what is it? Am I entitled to it?
The Big Deal is promoted and run by us. It encourages you to get involved in lots of different activities, events and sessions all for free. It completely removes the cost barriers meaning that you can try loads of new things without spending a penny! You don't have to register or pay to take part, simply come along and get involved. Check out our Big Deal video to explain more.


Help and advice

What happens if I have any problems?
At some point, everyone needs someone to talk to or a bit of advice and you should never feel like you are alone. The Students’ Union Advice Centre is independent of the University and is here for you if you have any problems. You'll find them on the ground floor of North Block (at the High Wycombe Campus) or room 1.02 (at the Uxbridge Campus). You can also contact them by emailing or calling: 01494 603 016 (High Wycombe) or 01494 605 180 (Uxbridge).

Should I register at a doctor’s surgery or dentist?
It is important to register with a doctor’s surgery and dentist. We will have more information available at the Freshers’ Fair and will be handing out maps showing you where the nearest surgeries are to where you live.

Where do I go to check lost property?
All lost property around either campus gets handed to campus security. If you lose something in The Venue, call in the following day and speak to one of our staff.


Clubs and societies

Where do I find out about clubs and societies?
We have over 30 different sports teams to join and almost 30 different societies. The majority of sports teams and societies will be the High Wycombe Freshers’ Fair and will be able to provide you with more information on how to join. Don’t forget that through The Big Deal, all sports teams and societies are completely free. You won’t have to pay a penny to join or take part.

What exactly is the Freshers’ Fair?
Our Freshers’ Fairs take place in the first week of Freshers’ Fortnight and are a great chance to find out how you can get involved. They’re a great way of meeting our clubs and societies in person, asking them any questions and getting you signed up. We will also have a number of local businesses offering you great student offers and deals. 

The Freshers’ Fairs will be held on the following dates:

• Uxbridge Campus: Wednesday 26 September, 12.30-3pm, ground floor of main building
• High Wycombe Campus: Thursday 27 September, 10am-4pm, Events Hall and library.

I don’t know which club or society to join. Can you help?
At Bucks, you don’t have to pay a penny to join a sports team or society. This means that you can try as many as you like. If you don't find the right society for you, why not set up your own? We will provide you with all the help and support you need and can even help with funding. All you need to do is find like-minded people, fill in some paperwork and bring it into the Students’ Union offices. 

Can I join more than one club or society?
Of course, there’s no limit to the number of societies you can join. However, think about the free time you have available and make sure you can commit your time without affecting your studies.

I would like to volunteer but I’m not sure how to get involved ...
We have a superb Volunteering team who will help you find the best opportunities for you and we have loads to choose from. Have a chat with the team at the Freshers’ Fair, email or call into the offices and have a chat with them.