Job Title: Urgent Care Services - Despatcher

Current Hours available: 08:00 - 18:00

Monday - Friday

Company Overview

FedBucks is a not-for-profit GP federation of 46 GP practices covering a population of over 550,000 patients across Buckinghamshire. Since 2016, we have been committed to representing our member practices and championing primary care by collaborating with local general practice and system partners to deliver community-based healthcare services. As a social enterprise, we prioritize safe and compassionate patient care, continuous quality improvement, and positive health outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisation’s safeguarding policies and procedures at all times.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Location: High Wycombe General Hospital, HP11 2TT

Salary: Weekday Rate £12.60 per hour, Weekend Rate £13.20 per hour

Reporting to: Service Manager

Job Summary

FedBucks despatchers ensure cases are effectively handled and that all relevant documentation is recorded to support decisions and capacity.

Responsibilities

This post requires efficient and accurate administrative skills, excellent customer service skills and the ability to multitask whilst working in a busy fast-paced environment undertaking a variety of tasks.

The successful candidates will need to be able to deal with difficult and stressful situations with courtesy and empathy.

You will act as a focal point of communication between patients, and medical/clinical and operational staff.

To have a good understanding of adastra, manage the despatch screens, ensuring cases are effectively handled within breach times.

Ensure comfort calling is undertaken in line with Patient Safety Calling, Courtesy Calling & No Reply Procedure.

Manage the home visits ensuring they are prioritised in time order to prevent breach times. To contact patients and book appointments to attend our Primary Care Centres.

Ensure all relevant documentation is recorded to support decisions and capacity.

PERSON SPECIFICATION

Area

Essential

Additional

Qualifications

Educated to GCSE Grade C and above in Maths and English

Special skills and knowledge

Good level of IT skills

Attention to detail

Effective telephone manner

Clear speaking voice

Experience

Previous experience in a reception or customer care environment is desirable

Personal attributes

Ability to record information accurately

Good Administration skills

Able to work individually as well as part of a team

Flexible approach

Good communication skills/interpersonal skills and a pleasant professional and helpful manner with a positive attitude to patient care

Excellent organisational skills

Ability to remain calm when faced with conflicting priorities

Job Type: Part-time

Pay: £12.60-£13.20 per hour

Expected hours: 20 – 50 per week

Ability to commute/relocate:

• High Wycombe HP11 2TT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Apply HERE