Duties and Responsibilities:

• Provide telephone and email advice to potential customers regarding Landmark properties and other aspects of stays at Landmarks, taking responsibility for resolving queries
• Take telephone bookings from customers, entering the booking details onto the database and taking payment
• Contacting customers when there are problems in properties and rearranging stays
• Respond to requests for merchandise, taking details, entering these onto the booking system, taking payment and fulfilling the order
• Undertake general administrative duties
• Any other duties reasonably required by the Bookings Manager

QUALIFICATIONS AND EXPERIENCE

Education:

· GCSE passes in English and Mathematics

Knowledge and Experience

· A minimum of 1 year’s experience in a role involving customer service

· Proficient in Word – able to prepare letters using a template, formatting them correctly

· Proficient in Excel – Able to set up simple spreadsheets and enter data; Use of simple formulae eg Sum

· Experience of using databases – entering and retrieving information

Competencies

· Professional and confident telephone manner

· Excellent written and spoken English

· Excellent interpersonal skills, able to relate to people from all walks of life

· Confident with technology

· Strong customer service attitude

· Able to think laterally to resolve queries and issues

· Well organised

· Flexible

· Positive attitude at all times

· Maintains high standards of work

· Able to remain calm under pressure

Additional Information

We receive queries by email as well as telephone, and due to the individual nature of each Landmark property, we need a bookings team that will take responsibility and great care to ensure that each customer is happy with their choice of property.

For a full job description, and application pack please apply via our website

https://www.landmarktrust.org.uk/about-us/working-for-landmark/

Due to volume and our resources please note that we will be in touch if you are successful in securing a call or interview. Thank you for your interest in Landmark Trust.

Job Types: Part-time, Permanent

Pay: £11.89 per hour

Expected hours: 18 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Day shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)

Work Location: In person

To apply click here