We're looking for Full-Time and Part-time Customer Service Advisors to join our Customer Service Team on a 10-month Fixed Term Contract. The position is based at our Head Office in Loudwater, Buckinghamshire.

In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.

Ready to skip the snooze button and get stuck in? Here's a taste of what you'll be doing day-to-day
 

• In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
• Identify and assess customer needs, providing accurate information and effective solutions.
• Assist customers in navigating our products/services and resolving any concerns or issues.
• Record and maintain accurate customer interaction details in our order management systems.
• Collaborate with other team members to share insights and improve overall service quality.
• Uphold company policies and procedures to ensure consistency and compliance.
• Strive to meet and exceed individual and team performance targets.
• Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
• Prevent cancellations, resolve issues with faulty and damaged goods by following the Company's Faulty Goods Procedure
• Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.

This is the type of person we're dreaming of:
Experience: Proven customer service experience gained within a fast paced customer facing environment. Excellent IT skills, including Microsoft Office suite, bespoke systems etc. Ability to cope in a constantly changing and demanding environment.
People-first: Ability to not only put our customers first, but also their colleagues
Communicator: Excellent telephone manner and verbal and written communication skills.
Motivated: Ability to manage individual work loads and being proactive.
Team player: Someone that is a real team player and looks to help their fellow colleagues.

In your dream role, you'll also receive:

• Discretionary annual bonus
• Huge staff discount, plus savings on restaurants, holidays, and shopping
• 24-hour Retail Trust helpline and resources
• Enhanced maternity and paternity pay
• Free access to on-site gym
• Buy-in schemes for extra holiday, private healthcare, or savings and loans
• Free on-site parking
• Hybrid working with 3 days on-site per week

Apply HERE