The post holder will be responsible for logging new potential claims onto the database and will be responsible for providing accurate copies of medical records to solicitors, Coroner's etc.

The successful candidate will be able to demonstrate not only strong organisational and communication skills with a confident and polite telephone manner, but will also have the ability to effectively prioritise their own workload. A good working knowledge of Microsoft Office - particularly Word and Excel - is essential.

It is an interesting and rewarding post with no two days the same, and whilst at times the work is fast paced and priorities may change quickly, if you can offer a solution focused, flexible, systematic and logical approach to work, this may be the job for you.

I look forward to hearing from you in order to arrange an informal discussion about the post.

Please contact Helen Tavender, Litigation Manager on 01494 323033 or

Key Responsibilities:

• Responsible for logging and keeping an accurate record of new request for notes correspondence and solicitor queries, and identifying urgent correspondence for escalating to the Litigation Manager/Officer's
• Responsible for checking the litigation mailbox and managing the correspondence that comes into the team and escalating to the Litigation Manager/Officer's
• Reviewing patient records on Careflow Evolve, Rio, ICE, ICCA and other trust systems for vital information relevant to the case
• Enter all patient data accurately onto the Datix Risk Management system and ensuring the record is linked to any existing complaint or incident relating to the subject of the potential claim
• Responsible for disclosing medical records and identifying and disclosing all relevant documentation such as complaint files, Serious Incident reports, Policies, Guidelines etc to Trust Solicitors when experts are instructed for claims within the timescale set by Trust Solicitors
• Export electronic medical records securely (ensuring encrypted format) to disclose to Claimant and trust solicitors and HM Senior Coroner
• Export and transfer electronic medical records via secure email to trust solicitors using their secure email

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

16 October 2023

Agenda for change

Band 3

£22,816 to £24,336 a year Per annum pro rata

Permanent

Part-time

434-C5700649

Stoke Mandeville/ Amersham

Aylesbury

HP21 9QF

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.

Job description

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.

• English O Level/GCSE or equivalent grade C or above or equivalent
• Evidence of knowledge of medical terminology through accredited course or in house training

• Administrative experience including data entry
• Experience of working in a professional busy office environment with excellent telephone skills and manner
• Experience of working as part of a team
• Computer literacy including, Word, Excel, Power Point.
• Experience of effectively working to tight and demanding deadlines with the ability to prioritise

• Knowledge of Trust systems such as Datix, Evolve and Medway would be helpful - but training can be given
• Knowledge and awareness regarding the importance of strict confidentiality and data protection
• Knowledge of NHS Resolution
• Excellent communication skills both verbal and written for English Language
• Competent computer user eg must be familiar with Word, Excel and PowerPoint with good keyboard skills and data entry
• Self-motivated, enthusiastic, with a positive approach. Ability to use own initiative and work with some degree of autonomy

• Understanding of data protection, patient confidentiality and equality and diversity

• Valid current driving licence to drive a vehicle and access to a vehicle to attend both internal meetings throughout the Trust and attend external meetings

Person Specification

• English O Level/GCSE or equivalent grade C or above or equivalent
• Evidence of knowledge of medical terminology through accredited course or in house training

• Administrative experience including data entry
• Experience of working in a professional busy office environment with excellent telephone skills and manner
• Experience of working as part of a team
• Computer literacy including, Word, Excel, Power Point.
• Experience of effectively working to tight and demanding deadlines with the ability to prioritise

• Knowledge of Trust systems such as Datix, Evolve and Medway would be helpful - but training can be given
• Knowledge and awareness regarding the importance of strict confidentiality and data protection
• Knowledge of NHS Resolution
• Excellent communication skills both verbal and written for English Language
• Competent computer user eg must be familiar with Word, Excel and PowerPoint with good keyboard skills and data entry
• Self-motivated, enthusiastic, with a positive approach. Ability to use own initiative and work with some degree of autonomy

• Understanding of data protection, patient confidentiality and equality and diversity

• Valid current driving licence to drive a vehicle and access to a vehicle to attend both internal meetings throughout the Trust and attend external meetings

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Buckinghamshire Healthcare NHS Trust

Stoke Mandeville/ Amersham

Aylesbury

HP21 9QF

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

To apply click on the link: https://www.totaljobs.com/job/litigation-administrator/buckinghamshire-healthcare-nhs-trust-job101447464